Returns & Refund

Order Information Change

If your order has entered the production process, but you need to change the order information (such as size, picture, design, pattern), we will charge you 25% of the order price of this product. Since each of our products is one-of-a-kind and made just for you, please double check your order info before order.If you have any questions,please send us an email (Contact [email protected])

The shipping address can be changed before shipping, and we can not do any change once shipping out.

Address Changes

If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our factory!

Damaged & Misprinted

If the product arrives defective, we will arrange a reproduction and ship it out for free. Please send us an email (Contact [email protected]) with your order number, picture and kindly explain the problem.

Product Image Disclaimer

Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of an item before purchasing.

Return & Refund

At Nicegarments, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. Please Contact Customer Service to process your return.

The Products Are Fine, But I Changed My Mind

Products with no quality-related issues can be returned within 30 days of receiving your order. For details on the return policy, please choose the region where the order was delivered: United States.

Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging.

Products with quality problems

We guarantee all of our products against material and workmanship defects within the warranty period listed in the table below. If a product is not listed, the warranty period is 30 days. If a defect arises and a valid claim is received by Customer Service within the warranty period, we can offer you an exchange, repair service, or new components for replacement. We will be responsible for all shipping fees.

Lost packages

Customefaceshirt cannot be held responsible for returned items getting lost during transit. If your package appears to be lost in transit, our Customer Service Team will be sure to check in on your order periodically throughout the two weeks to track its progress and provide accurate updates. Please be patient for at least 30 days.

Please Note

All PayPal payments can only be refunded via PayPay.

We reserve the right not to process the refund if they are returned in unacceptable condition. All returns must be in their original condition – unworn, unwashed, unaltered, undamaged, clean, and salable with original tags and packaging. Once any tag has been removed, an item cannot be returned.